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The protection of customers' interests is a major concern for the Arkéa Group, which is committed to fair business conduct and practices towards its customers.
The group thus ensures that the customer's interests are respected from the design of the products to the processing of his complaint. As training plays a key role in this success, the group is carrying out numerous awareness-raising actions among employees in contact with customers.
In addition, in accordance with its mutualist and cooperative values, the group places the customer at the heart of its concerns and integrates its daily action into an AOC (Ambition Obsession client) approach. This dynamic has led the group to set up a committee to monitor support actions for financially fragile customers and a community of practice for handling complaints, bringing together the group's entities to improve customer satisfaction.
The European Regulation on the protection of personal data n°2016/679 has strengthened existing mechanisms and harmonized practices within the European Union.
Arkéa thus applies the principles of the Regulation such as transparency in the processing of data, the strengthening of individuals' rights and the accountability of the various actors. Procedures have been put in place in compliance with the laws in force. Our employees have been made aware of the need to protect personal data.
The spirit of the regulation reflects the cooperative and mutualist values of the Arkéa group, which places the individual - the member, the director, the employee - at the heart of its action and its concerns.
- By email: firstname.lastname@example.org
- By post:
Data Protection Officer - Arkea Group - 29808 Brest cedex 9